Frequently Asked Questions

Who Are Caledonia?
For a quality Scottish shopping experience, you’re in the right place. We provide a range of quality Scottish gifts, some of them Fife made. Not only gifts but you can purchase Highlandwear and casual clothing. Kilts are available made to measure and ‘off the peg’. If you need an outfit for a special occasion, why not hire? A range of Highland, formal and evening wear can be ordered for your day.

Q - Where Is Caledonia?

10, Maygate
Dunfermline
Fife KY12 7NH

Tel: 01383 736565
Email: sales@caledoniadirect.co.uk

How can I place an order?
You can place an order online by browsing our online shop, selecting the items you wish to purchase and add them to your shopping basket. Follow the instructions and you can complete payment online.

How long does Delivery take?
Between 2-4 working days anywhere in mainland UK.

How much is your delivery charge?
All orders are subject to varying delivery charges:

Orders under £20 - £5 \ Orders £20- £99- £10 \ Orders £100 and over -Free

What if the item I order is out of stock?
Nearly everything that is advertised on the site is in stock. The site is updated daily to ensure that all the information is up to date.


What if I decide that the item I have purchased is not suitable once I receive it?
No Problem. If within 7 days of receiving your order you change your mind for any reason at all, you may return your item for either an exchange or a refund. All that we ask is that the goods are unused and complete with all original packaging.


Do I need a returns number or anything?
Yes. Please contact us by either email or phone to acquire a "Return Authorisation Number". This number must accompany your parcel so that it is dealt with quickly.


Can we come to the store personally?
Of course. Our store addresses can be found above. Store opening times may vary, so please check the times for the store you intend to visit.

Do you deliver anywhere in the World?
Unfortunately, for the time-being, we can only ship to UK address. But if you willing to cover all the cost we can ship anywhere in the world.